Coastal Hearing Solutions, Inc.

Office Policies

We appreciate the opportunity to work with you to improve your hearing. Below is a list of our policies on charges, referral policy, hours and payments accepted. You may refer to this list and it should answer many questions. If you do not find what you are looking for, please feel free to email or call us.

Services
Referral Policy
Third Party Policy
Payments Accepted
Financing
Insurance
Programs Available
Hours

Services

At Coastal Hearing Solutions, we recognize the investment you have made. The following is a list of what you can expect from us as we work together to improve your hearing.

No-Charge Services

Hearing aid adjustments for the life of the Hearing Aid (if purchased from Coastal Hearing Solutions)
Hearing Tests, Evaluations and Consultations
Video Otoscope Services
Hearing Aid Cleanings
Ear Wax Removal
Physician Reporting
In-Home or Nursing Home Visits
Repairs with Warranty

Services We Do Charge For

Major and Minor Repairs outside Warranty period
Hearing Aid Batteries
Hearing Assistive Devices
Warranty Extensions
Hearing Aid Accessories
Hearing Protection Devices

Referral Policy

Over the years, our patients have been generous with their kind words about us and have referred us to their friends. We have recently instituted a referral program designed to show our appreciation.

Any current patient who refers someone to our office and that person purchases hearing aids from us will receive an appreciation check of $100. The new patient must list the referral name on our new patient paperwork, there is no limit on the number of referrals and the appreciation check will be sent to the referring person after the new patients trial period of 30 days is over.

Third Party Policy

When you call or email us to schedule an appointment for a hearing test, we will ask you for the name of an interested party who will accompany you on the visit. This is an important part of our testing protocol. We will evaluate your hearing over a broad range of frequencies. We will need to evaluate your hearing with someone who you listen to frequently. This person will become part of the testing procedure. Our goal is to evaluate you under your more normal situations.

Payments Accepted

We accept Visa, Mastercard, American Express, and Discover Cards as well as person checks and cash.

Financing

Financing is available through Sound Choice and there are many options design for everyone. 0%, 12-month financing is available with approved credit, and low interest financing is available on longer terms.

Insurance

Coastal Hearing Solutions will be happy to accept any insurance policies that cover Hearing Assistive Devices.

Programs Available

Coastal Hearing Solutions is approved through the NC Department of Health and Human Services, Division of Services for the Deaf and Hard of Hearing, and we are an approved provider through the US Dept. of Labor. For information on these, you may contact us.

Hours

We are open Monday – Thursday from 9-5. The office is closed on Fridays for on-site visits, but if you need to schedule an appointment for Friday, we can be there for you.

The office is closed for two weeks in the year, the week of Christmas through New Year’s and the week of Fourth of July. Other scheduled holidays are Good Friday, Memorial Day, Labor Day, Veterans Day, Thanksgiving and the day after Thanksgiving.

Although the office is closed on these days, we can be reached on our after hours number of 910-297-9653. You can simply call that number and be directed to our “on-call” staff member.